Job Responsibilities:: Translation & Communication:: Provide accurate and timely translation (Chinese-English) of business documents as required; serve as the primary communication bridge between the company and overseas clients. Product Analysis & Costing:: Gain in-depth product knowledge, independently analyze product composition, perform precise cost calculations, and generate competitive quotations. Customer Service & Order Processing:: Professionally handle customer inquiries, resolve questions, and facilitate timely order placement; demonstrate strong problem-solving skills to address unexpected issues during order execution. Production & Quality Monitoring:: Track production progress throughout the order cycle; coordinate internal production schedules; arrange and conduct pre-shipment inspections to ensure products meet quality standards and client expectations. Export Documentation & Logistics:: Independently prepare accurate full sets of export documents (e.g., Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin); proactively source, manage freight forwarders, and coordinate shipping/booking arrangements to ensure safe and timely delivery to designated warehouses/ports. Shipment Tracking & Payment Collection:: Provide timely updates to clients and freight forwarders Ｏn shipment status and logistics information; closely monitor and follow up Ｏn payments to ensure timely and clear fund receipt. Document & Sample Management:: Systematically organize, archive, and maintain client files, contracts, order records, and samples ensuring completeness and easy retrieval. Export Tax Rebate Processing:: Timely compile, verify, and submit complete documentation required for export tax rebates to the Finance department. Qualifications & Requirements:: Education:: Bachelor's degree or higher in International Trade, Business English, English, or a related field. Language Skills:: Fluent English (Professional Business Level):: Excellent written and spoken communication skills (equivalent to TEM-8 or IELTS 7.0+ required). Proficient Mandarin Chinese. Basic Bahasa Malaysia proficiency is a plus. Experience:: 2-3 years of experience in export documentation, order follow-up, or a related field preferred. Familiarity with B2B e-platform operations (e.g., Alibaba.com, Global Sources) and communication best practices. Technical Skills:: Solid understanding of Incoterms, export/import procedures, and international trade documentation. Proficiency in Microsoft Office Suite (especially Excel). Basic financial acumen (payment terms, receipt reconciliation). Core Competencies:: Strong sense of responsibility, meticulous attention to detail, and accuracy. Excellent communication, coordination, and problem-solving skills. Proactive customer service orientation and ability to work under pressure. Effective team player. Other:: Willingness and ability to relocate and work long-term in Johor Bahru, Malaysia. Compensation & Benefits:: Specific terms to be discussed in person.